Here are some of our most Frequently Asked Questions. If your question isn't answered here, please reach out to customer care.
You are important to us, and your questions form so much of what we create at Eva’s Sunday, from the garments you most love to see, through to delivery options and feedback on returns.
Order
Yes! We would love to hear from you via our Fitzroy store on 0429 676 127.
We are open 7 days a week, please see store opening hours here.
We accept Visa, Mastercard, American Express and Paypal plus Afterpay for Australian and New Zealand residents.
Yes! Your Eva’s Sunday gift card can unlock endless shopping options - wherever you are!
To purchase a gift voucher online, click here.
You will then receive a confirmation email with instructions to redeem your gift at checkout. Simply add the code when prompted.
Should you purchase a gift voucher in-store, you will receive a physical card with a code that can be applied at checkout online or used in-store. And don’t worry, if you lose this you will have received an email version upon purchase also for backup.
Yes but we do advise reaching out as soon as possible to cancel as we pack orders soon after they are received.
Please contact us immediately via the live chat function on our website, mobile or via email customercare@evassunday.com.au
Given enough time, we can alter your order. Please reach out within 48 hours of your online purchase to chat about options.
Find us via the live chat function on our website or email at customercare@evassunday.com.au
Although we will do our best to adjust your order accordingly, if the parcel has already been dispatched, we won’t be able to make changes.
If your payment has been received, your order won’t be adjustable so we can then guide you through the returns policy.
Of course! You will receive a confirmation email immediately upon placing your order.
Should this not come through, please contact us via the live chat function on our website, mobile or via email customercare@evassunday.com.au
We know sizing can be tricky, so we suggest taking a piece from your existing wardrobe and measuring it (ie: inner seam, length, waist, bust etc) so that you can compare them to our Key Measurements information in product pages to help determine the right fit for you.
Please see our Size Guide for a general sizing chart.
For more information, feel free to reach out to us via our live chat function on our website, or via email, customercare@evassunday.com.au.
For a general size chart see our Size Guide.
For detailed garment measurements, please refer to the Key Measurements section of the product.
If you require additional information on sizing including measurements, don't hesitate to reach out to our Customer Care Team via our live chat function on our website, or via email, customercare@evassunday.com.au
SHIPPING
Absolutely! We ship internationally from Melbourne Australia via DHL. We can answer more shipping questions here.
Yes! If in stock, you can just select Click + Collect at checkout.
Yes. With each dispatch, you will receive an email confirmation with all the information you need to track your Australia Post order.
If your parcel has not arrived within 6 days of placing your order, please reach out to us via the live chat function on our website, mobile or via email customercare@evassunday.com.au.
No one wants to wait for a new purchase, so we pride ourselves on fast and efficient order and delivery. Online orders are usually packed and dispatched within 48 hours of purchase.
During peak sales, promotion periods and Public Holidays, this time frame may vary slightly (up to 5 days).
Please contact us via the live chat function on our website, mobile or via email customercare@evassunday.com.au if you have further questions about a delivery time-frame.
Online orders are dispatched locally from our studio in Fitzroy, Melbourne.
On occasions of your item being the last in stock, orders may be dispatched from our Beechworth Store.
Returns & Exchanges
We offer a refund, store credit or exchange on full priced items. Returns must be made strictly within 14 days of purchase from a store or 14 days from the date that your order arrives in the case of online purchases. Please see our returns policy for more information.
Requesting a return for an order is easy! Simply contact customer care within 14 days of your order arriving to obtain confirmation that your garments are eligible for return.
Alternatively, you may return a garment in person at our Beechworth or Fitzroy stores.
Please follow the steps provided here if you wish to return an item.
We are so sorry to hear that your item has arrived in a less than perfect condition!
We would love to help with a return or refund. Please contact us to chat through options via the live chat function on our website, mobile or via email customercare@evassunday.com.a
Account
Creating an online account is the first step to becoming a part of the beautiful Eva’s Sunday community!
Just fill out your details here to keep up to date on all our offers, sales, blogs and news.
We are also launching a loyalty program in 2025, you won't want to miss out ...
Wholesale
We’re thrilled be offering our transeasonal linen essentials to Australian and New Zealand wholesale buyers.
To express your interest, please contact label owner Nic MacIsaac:
Email: nic@evassunday.com.au
Phone: +61 419 159 732.
You can find a list of our stockists by state here.
OTHER
Eva’s Sunday garments and accessories are created for a life well lived, with a minimal environmental impact and maximum style longevity and circularity.
Please see our comprehensive Care Guide.
Yes, we do! Visit us in-store for personalized styling advice, or book a virtual styling appointment via FaceTime with Jan at our Fitzroy store.
To arrange your session, please contact the store directly on +61 429 676 127.
Please email our marketing coordinator, Charlotte, at charlotte@evassunday.com.au.